jeep service *****

[kjweston]

so i go to my local piece of crap jeep dealership..

one they want $100 to reprogram my bigger tire size

AND.. they wont recall my failing lower ball joints.

they go oh it was recalled back in so and so and replaced so and so so we cant do it again..

Haven't a bunch of you guys had them replaced like 2-3 times? why does my dealership suck .. should i ***** at the GM? call Chrysler? idk but Im getting sick of them selling parts that don't last or work.. and having extremely terrible service

 

[HoosierJeeper]

Time for a new dealer.

 

[kjweston]

suggesting going to a different one? or burning this one down and waiting for them to rebuild?

 

[HoosierJeeper]

A different one...I see you're in Ft Meyers, is Galeana Jeep near? That's where the 1st owner bought mine, but I've never been there...

 

[Marlon_JB2]

If Galeana Chrysler-Jeep is anything like Galeana's Van **** Dodge in Warren, MI.... (Same company, just different locations)

Then you'll be OK.

 

[kjweston]

A different one...I see you're in Ft Meyers, is Galeana Jeep near? That's where the 1st owner bought mine, but I've never been there...

Galeana is the one I've been going to.. do you think speaking sternly with the GM would get me anywhere? or is there a number I could call maybe? idk but I need to get them replaced in the very near future.

 

[HoosierJeeper]

If you're up for a drive, Jerry Um DCJ has been great, so that'd be a good 3 hour hike though...

 

[kjweston]

If you're up for a drive, Jerry Um DCJ has been great, so that'd be a good 3 hour hike though...

I would but i don't want to be driving on the highway with failing/knocking lower ball joints. and a worn out steering rack bushing..

catastrophic failure is not necessarily something i want at the moment.
This ***** man.

 

[JeepJeepster]

Since its a recall its covered for the life of the Jeep. They dont know what theyre talking about.

Charging an hour of labor to hook a computer up to the Jeep is pretty normal. Sometimes you will find a cool dealer that will charge half an hour or so.

 

[kjweston]

Since its a recall its covered for the life of the Jeep. They dont know what theyre talking about.

Charging an hour of labor to hook a computer up to the Jeep is pretty normal. Sometimes you will find a cool dealer that will charge half an hour or so.

yeah cool dealer around here is out of the question. Ryan up in Canada got his done for free! and i can go back there and say its covered for the life of the jeep and speak to the GM if they keep trying to give me crap?

 

[kjweston]

Yes, but within 6 months after they did it the first time.

If the recall was done like 2 years ago on yours...you don't stand a chance. All you can do is call Chrysler..and ask nicely....

Last time I did that they said: 'We'll leave it up to our dealers to decide if worn out balljoints are covered under warrenty AFTER the recall has been done'....

damn. i got so excited. So does anyone have the number for Chrysler? and what should i tell them/ask them?

 

[LibertyTC]

I feel for you. When it comes to the BJ's it is simply a safety issue. They should have no problem in helping, if they are in need of replacement again and yes you can and should call Chrysler if you're not getting attention to these important issues.
1-800-992-1997
I know it's nice to get it done for free, but time and the hassle is a pain.
I would just find a good local mechanic and forget the dealer's cheap (non zerks) ball joints all together. Do them once with quality MOOG ball joints that have the grease fittings, and that is the safer, long term proper fix. I can not believe by now that all the dealer parts are still without a zerk fitting. I would feel safer knowing that my ball joints are stronger with the MOOG ones and grease em, DONE DEAL THEN.

 

[kb0nly]

I feel for you. When it comes to the BJ's it is simply a safety issue. They should have no problem in helping, if they are in need of replacement again and yes you can and should call Chrysler if you're not getting attention to these important issues.
1-800-992-1997
I know it's nice to get it done for free, but time and the hassle is a pain.
I would just find a good local mechanic and forget the dealer's cheap (non zerks) ball joints all together. Do them once with quality MOOG ball joints that have the grease fittings, and that is the safer, long term proper fix. I can not believe by now that all the dealer parts are still without a zerk fitting. I would feel safer knowing that my ball joints are stronger with the MOOG ones and grease em, DONE DEAL THEN.

Thats what i plan on doing if mine ever need replacing, they are good now. I will just get a set of replacement ball joints with zerks and have my local shop do them for me, maybe $50 labor is what he said to do them, but then i'm a regular long time customer. When i can't or don't want to do something i have him do it.

 

[LibertyTC]

10-4 to that KbOnly. I am planning a lift here (about 1 year $ ahead) and with the lift and AL's A arms will go upper and lower Moogs all at once. That should make my KJ like a better than new ride.
Styling and profiling .....
What really pi**es me off is that most of us have had to replace the stock (OEM) BJ's more than once, and that the Transportation safety board should have mandated the requirement of a zerk fitting, to any Chrysler replacements, since Chrysler is again too cheap to get the Moogs installed. This aint rocket science, and this should look real bad for Jeep/Chrysler big time, considering that serious accidents have occurred, regarding these crappy but very important parts.
This whole thread should speak volumes about how much Chrysler really cares about their customers safety.

 

[Ry' N Jen]

I feel for you. When it comes to the BJ's it is simply a safety issue. They should have no problem in helping, if they are in need of replacement again and yes you can and should call Chrysler if you're not getting attention to these important issues.
1-800-992-1997
I know it's nice to get it done for free, but time and the hassle is a pain.
I would just find a good local mechanic and forget the dealer's cheap (non zerks) ball joints all together. Do them once with quality MOOG ball joints that have the grease fittings, and that is the safer, long term proper fix. I can not believe by now that all the dealer parts are still without a zerk fitting. I would feel safer knowing that my ball joints are stronger with the MOOG ones and grease em, DONE DEAL THEN.

If I were you Chase, I would be drafting up a nasty but politically correct letter to Chrysler's head office (and sending a carbon copy to the original dealership that ultimately said NO to you.) and explain exactly what and how the "said"
dealership said/told you.
That way it will go on record that "that" dealership was not/ is not willing to rectify a safety recall for your vehicle.
I have done it three times with my then brand new 1995 Dodge Neon because "Richmond Chrysler" wouldn't help me in any way shape or form.
And it did some good...
The third time lucky!
Chrysler doesn't know how good or bad their dealerships customer service is unless you contact them directly and let them know first hand.

The other thing I did was write the local TV station's and news papers consumer advocate and submit a copy of the original complaint (Also supplying carbon copies to the dealership you had problems with, so they know you won't take their piss pot attitude.)

Beleive me, bad press goes alot further than a good compliment!

Too bad you wern't closer, ya could of had your tire size issue changed here by the good dealership we deal with!

Cheers
Ry'

 

[tjkj2002]

one they want $100 to reprogram my bigger tire size

AND.. they wont recall my failing lower ball joints.

they go oh it was recalled back in so and so and replaced so and so so we cant do it again..

As far as the pinion reset being $100 that is normal,they generally charge one hour of labor just to hook up the scanner,that will be the same at almost every place you go,some may cut you a deal if your a long time customer but don't expect it.

As far as the LBJ's just get the MOOG's,you modified your suspension and it technically is no longer a manufacturer defect that is making your LBJ's fail it is your lift,plain and simple(sorry not going to sugar coat it) and is 100% your fault.


Make sure you mention you are lifted when you contact Chrysler,if you do not you are constituting fruad and that is illegal.


You gotta pay to play

 

[HoosierJeeper]

Weston, I kinda have to say I agree with Troy on this. It'd be a different ball park if you were stock or near stock. I forgot you were lifted there for a sec, Weston.

 

[tjkj2002]

Weston, I kinda have to say I agree with Troy on this. It'd be a different ball park if you were stock or near stock. I forgot you were lifted there for a sec, Weston.

And not to mention sitting well over 4" of lift with 23" from center of hub to bottom of fender flare,no balljoint will survive long with those extreme angles.You already had to swap out the UBJ's to aftermarket.

 

[HoosierJeeper]

Surprised ball joints are the only issues, but then I thought he toned the lift down because the CV started to fuss???

Anyway, DC has enough reason to not replace them for free, sorry Weston, but I think you might be SOL.

 

[kjweston]

ahh hell.. ill try the letter complaint deal and if that doesn't work. ill be getting the moogs with zerks. but i do agree that it is a major safety issue and for them not to take responisbility on their recalled item. idk ill see what i get into. thanks for the help guys.. and 4" of lift?? i like those number and no my cvs aren't making noise it was just both my upper and lower balljoints popping.