Washers go inside of frame where nut, lock washer and regular washer go. I used as big of washer as I could fit in there instead of using a steel plate as mentioned above. I can vouch for the strength as I have been pulled out and pulled someone else out using these recovery points. And I guess you could add washers to where the bolt inserts into the hitch but the head on it is big enough not to go through the hole. Also remove front bumper to find the two black caps that pop off that is where you will find access to place nut on bolt and what not.