Yeah i would be bugging the hell out of your insurance agent... When i hit the Deer with my KJ it was a Friday night, filed a claim over the phone with their 24/7 support, talked to my local agent Monday morning and then the body shop Monday afternoon, had it in the shop Weds morning, had it back Thursday afternoon. I would have had it back Weds but the place the body shop ordered the parts from forgot a part in the shipment.
So from accident to fully repaired took six days. I can give you other examples, such as when an idiot hit my wifes car in a parking lot last year, when my idiot neighbor took out her rear window with a rock from his lawn mower, it never takes me more than a week to have the claim and repair done. I have been a State Farm customer since i got my license, and i won't ever change.