Good day,
Horror stories about Chrysler dealership malicious "repairs"?
1. How about installing a used water pump and charging for a new one.
2. Installing a mangled timing belt tensioner that cut the belt, resulting
in catastrophic cylinder head failure. ($2800.00 repair bill that they
reluctantly paid for!)
3. Crankshaft/flywheel pulley bolt fastened but not torqued and flew off
with my wife driving.*
4. Both CV joint/ Axel nut fastened fut not torqued, causing drivers wheel
to become loose and wobble.(Requiring new wheel bearing)*
* These two items luckily happened within 2 blocks of an other Chrysler/
Jeep dealership after a road trip 2400 mile road trip!
After limping in to Red Dear Chrysler/Dodge/Jeep, the service manager
bumped us to the front of the list and sorted out the mess that the other
dealership Pooched. I was asked which dealership preformed
the original work, the service manager politely replied with
"I have heard nothing but complaints from this outfit.
No guaranties, but I will do my best to get your money refunded!
Long story short...
Not only did we not have to pay for the emergency repair, but we were
given a refund for parts and labour from the previous repair in a
different Province.
And reminded that when back in B.C., not to do anymore business with
Bob Binkley Chrysler/Dodge Jeep.
This goes to show you that not all dealerships are Crooks.
As far as your situation goes, Go after them for all the parts they
replaced/ damaged.
If your cities Television Stations/newspapers have a consumer affairs
reporter ask to get an interview with him/her and explain your story
to them. and of course (As previously mentioned)lodge a complaint
with the BBB.
Best of luck.
Ryan
