Dealership/lightbar part.. help!

[m_volyrakis]

Could someone please give me the part number of the plastic that covers the light bar?

My 05 parts fiche shows "5HZ08RXFAH COVER Light bar support" on page 28.

The picture shows a US style lightbar with 4 lamps.

I ordered that part number and the dealedship shipped me an "export" Mickey Mouse type cover which only has 2 lamps!


They showed me page 119 from the '06 parts fiche..

http://www.jeep-club.at/rep-anleitungen/jeep-only/2006/06kj.pdf

which shows a different part number 5HZ01RXFAH , with out indication of export or not.

Plus page 119 referes to the Renegade model and the picture shows 4 lamps

Why would I be looking at a '06 manual when my Jeep is '05 built?

I think the stealership is trying to s***w me on this one and pin their mistake on me.


Please help me out

 

[m_volyrakis]

You must be registered for see images attach

This is what I have form the '05 parts fiche

 

[m_volyrakis]

So do I Tony, but I have no way to force them to accept it.
Plus I received an email this morning, informing me that they will not acccept the wrong part back for a refund!!! NICE!

Even they are not sure which part number will be for a 4 lamp or a 2 lamp.

 

[m_volyrakis]

I bought it from the UK..
Customer service in Chrysler GR is even worst chairshot.gif, but good thinking, idea.gif
First thing Monday morning I'll call them and try to cross reference part numbers. I say try, because last time I asked they did n't want to give me part numbers. Part numbers were "secret" "their precious"..

Oh! I asked about the cables you PMed me. I'll be expecting a reply Monday

 

[10camelot]

Hi all, I would like to represent and defend the 'Stealership' as it was so nicely put, thank you!
As TonyCRD has found, there is another part number for the 4 lamp cover. We were never asked to look up a part number for the item, and never supplied one. User M_volyrakis gave us the part number of the item he wanted to order. We ordered the item as requested, and sent the item to him.
Unfortunately, when ordering, the system gives us only a very basic description of the part, in this case 'cover'. This would be irelevant anyway as we were never told that it was a 4 lamp cover required - just given a part number.
If anyone orders just by giving a part number, that is what is supplied.
As for trying to have one over, we have offered to supply the correct item at cost (saving approx £60), and offered to advertise the original cover for sale on his behalf. (Yes, what a 'stealership')

If a part is 'special ordered', unless the item is damaged or incorrect Chrysler will not accept it back. Normally the onus is on the dealership, like ourselves, as we supply the part number. In this case, the part number was supplied to us by the customer. Had he asked us for a 4-lamp cover for his vehicle and we supplied it wrong, we would have to bear the cost. The item received is correct for the part number we were given.

"I think the stealership is trying to s***w me on this one and pin their mistake on me." - yeh right!

 

[10camelot]

We were given the part number by m_volyrakis

 

[Luke]

(popcorn)

 

[Boiler]

Ok so the '05 Mopar parts list shows the part number 5HZ08RXFAH to visually be the four light cover, AND indicates no variations for a 2 light version, AND calls for 4 lamps...

How is it m_volyrakis fault that 5HZ08RXFAH refers to the 2 light cover, if it actually even does? The only thing I get out of google for 5HZ08RXFAH are links back to the Mopar parts list and the four light cover.

Maybe it isn't the dealers fault, but it is certainly not m_volyrakis' fault. I would hope the dealership would spearhead the effort in getting Chrysler to exchange the product as the documentation clearly shows the four light cover.

By the way 10camelot, the term stealership is generally used by a large portion of the online automotive community and is at least generally based on years of experience. I understand that all dealerships are different, but most people feel that the average dealership is overpriced AND not necessarily providing the best service.

 

[m_volyrakis]

Welcome you to the forum!

First of all I would like to apologize for the "Stealership" term.
I did not mean to offend anybody, and if I did I'm sorry. The remark was not pointed at any particular person as allready explained by other members of this forum.
I have had many smooth transactions with this particular dealership and the only reason that I chose to work with them is because of their excellent customer service. Gr**am ROCKS! rockon.gif.
I have seen the customer and after sales service of other dealerships and I can clearly say that this particular one stands out. This is why I even chose to recommend them to other Jeep owners and repair shops in my area.


I do not have something against the dealership. I understand it is not their fault, but is not mine either and as a customer I find it unfair that I will have to pay for a mistake made by Chrysler. What kind of policy is that?


Plenty of thanks to Tony and Boiler for speaking on my defense. I couldn't have put it in better words than you guys.


As boiler said, I was hopping that "the dealership would spearhead the effort in getting Chrysler to exchange the product" as the documentation is so misleading, which to my disappointment did not happen.

Since this is a Chrysler fault, I was expecting the deal to be: ship it back and we will ship you the correct one, end of story.

And since I have been repeatedly satisfied with this dealership's customer service and the staff has been more than helpful, I was honestly willing to meet them half way and pay for return shipping of the wrong item. So that the dealership would not have to cover the entire shipping cost as it was not their mistake either.

Instead I was offered something that to my eyes was not a solutioin. Buy another one (at cost, to their honor), pay for shipping (again) and we will e-bay the wrong item on your behalf.

Although the solution offered is respected, it does not solve the problem since this means that I will have to spend more than double of my original budget and get some of my money back if and whenever the item is sold.

I can e-bay the wrong item myself, and buy this one
https://www.1stjeepparts.com/oe_parts_catalog.html
187 + 60$ shipping from the US, which is cheaper than their cost+33£ for shipping from UK

As a repeated customer and since the official Chrysler documentation is incorrect, (even they admitted that they are not 100% sure which the correct part number is.(could be 5HZ01RXFAH)) I expected the dealership to be on my side.

 

[Luke]

As a repeated customer and since the official Chrysler documentation is incorrect, (even they admitted that they are not 100% sure which the correct part number is.(could be 5HZ01RXFAH)) I expected the dealership to be on my side.

As well you should.

I read the dealerships original post as very strange (for a business) and unprofessional. With all due respect why are you posting the private details of a customers transaction on a jeep enthusiast site? Maybe things run that differently across the pond? However if any of my employees "took a customer to task" on a public website that would be their last act.

I hope for Mr. Volyrakis' sake that your conflict resolution skills consist of more than "don't call me names". Those are the kinds of things that "professional" people do not even respond to, let alone try and disprove, as they are not factual in the first place .. are they?

Most Sincerely,

 

[m_volyrakis]

Good morning every body!!!

Could someboby with factory installed light bar PM me their VIN? Dealer says that a jeep with factory installed 4 lamp light bar can halp locate the correct part mumber.

 

[ThunderbirdJunkie]

Just an FYI
05-6 models never had it from the factory.
It will have to be 02-04

 

[m_volyrakis]

Just an FYI
05-6 models never had it from the factory.
It will have to be 02-04

Thanks for the input!

can any one else second that?

Hm... kopkrab.gif Maybe that's what is causing the trouble..

 

[tjkj2002]

The dealership is correct that they supplied the correct part for the part # given.In Europe the only light cover/bar legally for sale is the 2 light one and that will be the part sent for the light cover part#.So as far as Chrysler is concerned for legal reasons if you order a light cover and it is bound for Europe you will receive the 2 light one since that is the only one they can legally sell.


You have to import a 4 light cover from other sources.Just like in the US it is impossible to get the 2 light cover and other export only parts,we have to source out the parts from another place/person and import then to the US at a high cost.

 

[m_volyrakis]

Well, I phoned Chrysler GR headquarters today and they do have the four lamp light bar. So, either what you say is not true or they are illegally selling. What do you think?