jackie
Full Access Member
Anyone else have a problem with cracked leather in their front seats?
My kj just turned a year old and the leather is looking a bit too rugged for my taste. So, today, I took it to Michael Stead in Walnut Creek, CA (which is notoriously bad for warranty repairs). They insisted that it was NORMAL to be cracked and wrinkled... but to get me out of their way, they told me that I cold talk the DC rep when he made his rounds next month. They said they'd "call" me. Umhmm.
Anyway, I was wondering if anyone was able to get their leather replaced and had before and after photos of what was considered "cracked".
TIA
My kj just turned a year old and the leather is looking a bit too rugged for my taste. So, today, I took it to Michael Stead in Walnut Creek, CA (which is notoriously bad for warranty repairs). They insisted that it was NORMAL to be cracked and wrinkled... but to get me out of their way, they told me that I cold talk the DC rep when he made his rounds next month. They said they'd "call" me. Umhmm.
Anyway, I was wondering if anyone was able to get their leather replaced and had before and after photos of what was considered "cracked".
TIA