2003KJ
Member
So I took the Jeep in for the LBJ recall yesterday....had made an appointment 3 weeks ago for yesterday. I was told it would take 3 hours to do the work. One hour per balljoint, and one hour to do an alignment (yes thats right, they promised me a front end alignment as part of the deal).
So all is well, I drop it off at 7:30am and get them to take me back home with their shuttle service. I get a call around 11:30 saying it's done and I can come pick it up when ever. So I get a ride down there from a friend, go inside the service area to pick it up and give them my name. After fumbling through some papers she then asks me again, what name it was under. I've been going to this dealer for 3.5 years since the day I bought it from them, i'm very much in their computer system and i'm on a first name basis with a lot of people down there.
After fumbling through some papers some more she then asks me "are y ou sure it's under that name?" I responded with "i'm positive...i've been going here 3.5 years."
She then gets on the phone with some people and says "we dont have any record of you dropping it off the morning. it shows that you were supposed to, but there is no record that you did." Of course me response was "WHAT!?!?"
"There's really no need for alarm sir, i'm sure it's just a...."
there's very much a need for alarm...you lost my damn Jeep!!!
"sir i really don't think you need to be this upset"
The hell I don't! I'm gonna be pissed off untill I see my Jeep come around that corner and it's still in one piece! Now find my damn Jeep!!!
This was all after they called me saying it was ready and trying to put a set of front brakes on it....yeah I already know they need to be replaced...it's on my list of things to do.
"Are you sure they told you it was ready?"
YES! You called me, tried to sell me brakes, said it was ready, AND you're all of a sudden not doing the alignment that you promised me. If it pulls the slightest bit, i'll be right back here and you'll be doing an alignment to it, at your expense.
Finally I see my Jeep come around the corner. The mechanic was out "test driving" it to make sure all was well (so I guess they didn't notice their mechanic was gone either....and it wasn't much of a test drive, the engine was about halfway warm when I got in it.
I got in, took it out on the highway and sure enough, I could make a left lane change with out even touching the wheel. Back to the dealer I went.
After much arguement, they finally gave in and agreed to do the alignment like they had told me from the beginning. They kept saying it's not part of this particular recall process. While that may be true, the fact of the matter is they TOLD me from the beginning one would be done, so I expect them to live up to their word. Maybe it was when I pulled out my cell phone and began dialing the number to the owner of the dealership that got them to cave in.
Long story short I got my alignment, and I got my new ball joints. Holy hell is there a big difference. The steering is ALOT stiffer....just like it was the day I got it.
I'm really disappointed in this dealer. I even made it very clear that I had been coming here for 3.5 years and was very pleased with how I was treated, and they've been around for about 90 years. Looks like I might have to find a new dealer.
I appologize for the quality of the shots of the orig. ball joints. it was kinda chilly outside for early fall and that made it hard hold the camera still...lol
So all is well, I drop it off at 7:30am and get them to take me back home with their shuttle service. I get a call around 11:30 saying it's done and I can come pick it up when ever. So I get a ride down there from a friend, go inside the service area to pick it up and give them my name. After fumbling through some papers she then asks me again, what name it was under. I've been going to this dealer for 3.5 years since the day I bought it from them, i'm very much in their computer system and i'm on a first name basis with a lot of people down there.
After fumbling through some papers some more she then asks me "are y ou sure it's under that name?" I responded with "i'm positive...i've been going here 3.5 years."
She then gets on the phone with some people and says "we dont have any record of you dropping it off the morning. it shows that you were supposed to, but there is no record that you did." Of course me response was "WHAT!?!?"
"There's really no need for alarm sir, i'm sure it's just a...."
there's very much a need for alarm...you lost my damn Jeep!!!
"sir i really don't think you need to be this upset"
The hell I don't! I'm gonna be pissed off untill I see my Jeep come around that corner and it's still in one piece! Now find my damn Jeep!!!
This was all after they called me saying it was ready and trying to put a set of front brakes on it....yeah I already know they need to be replaced...it's on my list of things to do.
"Are you sure they told you it was ready?"
YES! You called me, tried to sell me brakes, said it was ready, AND you're all of a sudden not doing the alignment that you promised me. If it pulls the slightest bit, i'll be right back here and you'll be doing an alignment to it, at your expense.
Finally I see my Jeep come around the corner. The mechanic was out "test driving" it to make sure all was well (so I guess they didn't notice their mechanic was gone either....and it wasn't much of a test drive, the engine was about halfway warm when I got in it.
I got in, took it out on the highway and sure enough, I could make a left lane change with out even touching the wheel. Back to the dealer I went.
After much arguement, they finally gave in and agreed to do the alignment like they had told me from the beginning. They kept saying it's not part of this particular recall process. While that may be true, the fact of the matter is they TOLD me from the beginning one would be done, so I expect them to live up to their word. Maybe it was when I pulled out my cell phone and began dialing the number to the owner of the dealership that got them to cave in.
Long story short I got my alignment, and I got my new ball joints. Holy hell is there a big difference. The steering is ALOT stiffer....just like it was the day I got it.
I'm really disappointed in this dealer. I even made it very clear that I had been coming here for 3.5 years and was very pleased with how I was treated, and they've been around for about 90 years. Looks like I might have to find a new dealer.
I appologize for the quality of the shots of the orig. ball joints. it was kinda chilly outside for early fall and that made it hard hold the camera still...lol
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