I have the same problem with my 2002 Limited. I took it in to be fixed under the Extended Maximum Care Warranty, and was told it was not covered as it was a "trim piece". Since when did Seat Belts and Safety Buckles become "trim pieces"? I was insistent on having it repaired, even willing to pay my deductible. I did a little research, and there is an OPEN Defect Investigation on this part of the 2002 Liberty, as several others have complained of the same problem. With persistance, and the backing of my service advisor (great folks), the part has been ordered, and I'm only paying my deductible, instead of the full price. I'll let you know how it goes once the repair is completed.