After weeks of inconsistant customer service calls, I asked my uncle (a retired Chrysler manager) to see if he can look into it. He emailed a contact of his on the "inside" in Detroit, and they ran my order. Here's the screen grab they sent me. I thought you all would be interested in seeing it. This must be the screen the customer service reps and dealers see when they inquire about a vehicle order. Looks like my order was started on the 3rd, finished on the 13th, but was placed "on hold at plant" (KZ OA) on the 17th. Anyone care to try to decipher all those codes?