my dealer needs a "scope" to analyze turbo

I lease a 2005 Liberty CRD and one day I noticed an awful hissing sound when I accelerated. The turbo was toast. I took it to the dealer to get it and 2 other problems fixed with it.

A week and several phone calls later, the service rep said the turbo was "replaced" but the tech couldn't make an adjustment for it to work right. Therefore the car was no better than when I brought it in. A special scope needed to analyze why the turbo was still not working, but they nor several nearby dealers didn't have one and it would have to be ordered. "...they may get it next week."

"Well call you when it comes in next week..." I was had "next week" is Christmas week. (blarg) Clever move. No paperwork was given to me, just go away while we deny we leased you a CRD.

Is this "five star" dealer in over their heads and can't offer a solution?

Scope???

Having spent many years in dealerships...too many actually. I see several things wrong with what you were told.

First off, dealers are required by the manufacturer to buy all tools necessary to work on each specific vehicle they sell. Not having this 'scope' tells me that it probably isn't a dealer item tool. Which is probably why none of the other dealers had one either.

Second, you should find out exactly what this scope does. And why the dealer didn't have one. Get a commitment out of them as to when they will have one.

I'm no turbo expert, but I always thought that a turbo was already 'set-up' by the manufacturer. But remember, a turbo is a part not built by the manufacturer, but purchased from an outside vendor.

To my knowledge, a turbo has no controls other than the waste-gate. So, if it's not working, it might not be a turbo related problem.

Someone with more insight please feel free to correct me.

It's very possible that the dealer does not have anyone who has been trained on this specific vehicle. But if it's a big dealer in a big city that idea won't hold water. Someone should be trained on this or they shouldn't have been looking at it in the first place.

If I were you, so take this with a grain of salt, I would call the dealer and speak to the service manager. Find out as much as you can about the situation and give them a chance to help you. If you're not satisfied, then call the owner of the dealership and get him involved. Most owners, if they are really serious about customer service will help.

And I'll bet you a years pay that the service manager will probably already have informed the owner about you..LOL.

Make sure you take notes of the conversations. This way you'll have all the information...or mis-information, you were given from the dealership.

Then, if you're still not satisfied, ask the owner for the name and number of the regional service manager.
A call to him might get things moving.

But, please understand, most dealers don't take lightly to threats or intimidation. Just be yourself and speak with conviction.

Or you might just want to go to a different dealer. Some are simply more customer oriented than others.

I hope I've given you a bit of help.

KJKev

thanks for the help. I'm in a relatively big city (cleveland) and am about 2 hours out from the Jeep plant itself.

There were two other things I had asked to fix. They fixed the 4WD shift lever (no brainer...they probably see that all the time), but I agree that you have to not intimidate. I just wish I was quick at responding back to their BS.

Well the week's over. I paid a visit to the service department and asked the "service advisor" whats up. Besides the expected OMG I'm sorry and the mad dash to the tech, I pried him to get some more info as to what this prick tech needs to fix my CRD.

In a nutshell, the tech needs an an "adapter" to attach somewhere and find out exactly where the air is leaking out. Here are the numbers the advisor gave me:

Number 9022 "Adapter"
Number 8442 (?)

Can anyone reference what these parts are called and where (exhaust manifold? air intake?) this is going to be used? I didn't find a 2005 Liberty shop manual at the library yet.

I got 6000 miles left before the warranty expires. Somebody's gotta fix it.

man do i hate dealers, they're always giving someone the run around. it's not rocket science to find a turbo leak. it's easy to build an adapter for like $3 at home depot with plumbing supplies. i've done it before when i used to mess with my turbo talons back in the day. have you tried another dealer?

CRD's have the VGT (variable geometry turbo) This, as in VW's typically means no wast gate. However w/ the CRDs im not entirely sure. My VW had a similar problem, there was a hose that ran to the egr which busted all the time and liked to whistle. IT took 3 replacements to get it to stop whistling.

I took my CRD to another dealer. One without grunting "advisors" who mutter down to you as if you work there.

This dealer concluded that I need a solenoid thats tied to the turbo. They won't have the part till Tuesday

which dealers did you visit in the cleveland area? if you dont want to mention public, maybe PM me? i live in the area and have had a couple experience with these 5 star places, complete joke, even parts guys.

thanks

Chrysler Jeep of North Olmsted. It's a place that's pushing cars out like electronics at a best-buy. They have a huge garage that looks like its going full tilt. It's the way their service department is set up that'll make you chuckle:

Chrysler makes money hand over foot, you'd think they spend some money to enclose the customer service area. Do I need to see a tech stumble around looking like he slept on a bar floor last night, or put up with an noisy pneumatic drill gun going at full tilt.

When I tell the service advisor what problem is. I had to ask the guy to speak up every time he said something. He's was polite. He just thinks he talking to you in a quiet room, not in the middle of the garage.

Give him the keys, watch him walk away from you to tag the car.

Watch him walk back in.

Wait for him to type in some mysterious code in his workstation computer. You don't know what he's punching in, no paper work for you to hold on to as a receipt. He's behind a counter that's 5-feet away from you and its always a foot above the floor.

Wait for the advisor to say "we'll call ya'...which is some universal non-verbal message that means we're done you. Leave.

The three times I spoke with the service advisor, two of his responses to me were; "..you know this jeep is one of a kind we don't sell these here anymore..." Yadda yadda yadda. Great sad2.gif. Just what a customer stuck with mechanical problem wants to hear.

yea that blows, havent been there, but others in the area, and the story doesnt change much. these dealerships suck, chrysler is just outdated and dirty IMO

I much prefer taking my rover to a rover stealer, even though I cringe at that thought at well. atleast they humor you with the feeling things are ok and explain and show you everything if you ask, albeit expensive as hell haha

Case closed.

I took it to Spitzer Lakewood. Three business days later, according to the invoice, they replaced a modulator(?) and installed a new inner cooler hose to the air intake. Runs like a charm in the Cleveland rustbelt of ice.