Bad Dealer Experience with LBJ Recall (now with pics)

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Emoto

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2003KJ said:
Emoto said:
2003KJ said:
Emoto said:
hyedipin said:
^ works for dealer? [-(

umm.. how about the following part:
there's very much a need for alarm...you lost my damn Jeep!!!

Good one, but no; I'm a writer.

How about thinking about the normal issues involved in tracking lots of vehicles at one time? All dealers have procedures to do this effectively. In the case above, someone introduced human error, so that for what, 2 minutes, a low level employee was not able to say where the vehicle was or find info about it.

The method that the employee used to locate the vehicle could have been flawed, or someone put a paper or electronic record in the wrong place. A friendly "I dropped it off and was called, so need you to find it so I can pick it up" would have sufficed.

Try atleast a good 10 minutes before they finally got back with it....it was already gone when I arrived. And i'm well aware of their process of keeping track of vehicles, and they are known for being very careful in that sense. The fact is in the 3.5 years that i've been dealing with them all of a sudden they stabbed me in the back, and just seemed to not care at all....thats why I lost it....plus i am pretty **** about my Jeep...I don't wanna hear "we dont have any record of you dropping it off this morning" which is just a polite way to say "we don't know where the hell it is"

"Stabbed me in the back"! Listen to yourself. Going off on some low level dealership employee does you no good at all. If they remember you, it may actually impede your ability to get timely appointments and the next time there is a question as to whether they charge you or not for something minor, guess what? You'll be charged. You could have used this as an opportunity to build the relationship with them and come out with a service writer who will remember you as the guy who was nice and patient when he was screwing up. All I am saying is you ignore the human factor in these things at your own risk.

Once again, they were not a "low level" dealership....atleast not untill now....and i dont really care what they think of me anymore....they've pretty much lost my business.

No, I was saying that the employee was low level, but was not clear. Good luck in finding a dealership that has zero human error.
 

Dave

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1) need NEW dealer.

2) need MORE coffee.

But you did get it fixed and they didn't lose it.
 

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