Well, they went out of their way after they sent me on the "long strange trip" I mentioned. Point is, they ultimately did the right thing without me demanding it and I'm very happy with the end result.
grogiefrog- not sure about service. Honestly, I wasn't that impressed with the service facilities, though I'm not sure if it matters. We've driven Ford and Honda vehicles in the last several years and their service areas have been top notch... well lit, professional looking, and you could probably eat off the floors. These guys don't measure up to that standard. Also, I work fairly close to Eastgate Chrysler on the east side of Indy, so they might be more convenient, but I've never used them either. Have you actually used the service dept at Champion?